Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are processed within 24 to 48 hours, Monday through Friday,
excluding holidays. Orders placed on a weekend or holiday begin
processing the next business day.

You will receive a confirmation email when your order is placed, and a
second email with tracking information once it ships.

During launches, promotions, and peak holiday periods, processing may
take slightly longer. We will let you know if that happens.

SHIPPING METHODS AND DELIVERY

We ship within the United States via USPS / UPS / FedEx.

Standard shipping:  3-7business days after processing.
Expedited shipping:  3-5 business days after processing.

Total delivery time is processing time plus transit time. An order placed
Friday evening with standard shipping typically arrives the following
week.

Delivery estimates come from the carrier and are not guaranteed. Weather,
carrier delays, and peak season volume can extend them, and those delays
are outside our control.

SHIPPING COSTS

Shipping is calculated at checkout based on your address and the method
you select. 

DISCREET PACKAGING

Every V-ology order ships in plain, unbranded outer packaging. There is
no product imagery, no descriptive wording, and nothing on the outside of
the box that indicates what is inside.

Your privacy is part of the product.

INTERNATIONAL SHIPPING

We ship internationally to select countries. International customers are
responsible for any customs duties, import taxes, and brokerage fees
charged by the destination country. These are not included in the price
at checkout, are not refundable, and we cannot estimate them in advance.
Orders refused at customs are not eligible for a refund of shipping
costs.

TRACKING

Tracking information is emailed when your order ships. Please allow up to
48 hours for tracking to begin updating with the carrier. A tracking
number that has not updated yet does not mean your package has not moved.

LOST, DELAYED, OR MISSING PACKAGES

If tracking shows your order as delivered but you have not received it,
please first check with everyone in your household and with your local
carrier, since packages are occasionally scanned early or left with a
neighbor. If it still has not turned up within 48 hours, contact us at
hello@vee-ology.com within 7 days of the delivery scan and we will help.

If tracking has not updated for 10 or more business days, contact us and
we will open a trace with the carrier.

DAMAGED SHIPMENTS

If your order arrives damaged, email hello@vee-ology.com within 7 days
with your order number and photographs of both the item and the outer
packaging. We will replace it or refund it. Please keep the original
packaging until the issue is resolved, as carriers sometimes require it.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We cannot reroute
a package once it has shipped. Orders returned to us because of an
incorrect or incomplete address can be reshipped at your cost, or
refunded less original shipping.

ORDER CHANGES AND CANCELLATIONS

Because we process orders quickly, we can only change or cancel an order
before it enters fulfillment. Email hello@vee-ology.com as soon as
possible and we will do our best. Once an order has shipped it cannot be
cancelled, and our Refund Policy applies.

QUESTIONS

hello@vee-ology.com
855-514-2646