Politique de remboursement

REFUND POLICY

FOR HEALTH AND HYGIENE REASONS, OPENED PRODUCTS CANNOT BE RETURNED

V-ology sells personal, intimate-use products. Once a product's seal, wrapper, or outer packaging has been opened, it cannot be returned, exchanged, or refunded, and it cannot be resold to anyone else. This is a hygiene and safety requirement that protects every customer we have, including you.

Please read product descriptions, sizes, and ingredient lists carefully before ordering. If you are unsure which product or size is right for you, email hello@vee-ology.com before you buy. We would much rather help you choose correctly.

This exclusion does not apply to defective or damaged products. See below.

UNOPENED ITEMS

Unopened items in original, unbroken packaging may be returned within 7 days of delivery. The item must be unused, with all seals intact, including all original packaging, inserts, and accessories.

Return shipping on unopened, non-defective returns is the customer's responsibility. We recommend a trackable method, as we cannot refund a return we never receive.

DEFECTIVE OR DAMAGED ITEMS

If your item is defective, damaged, or not what you ordered, contact hello@vee-ology.com within 30 days of delivery with your order number and photographs of the issue.

We will send a prepaid return label at no cost to you, and replace or refund the item in full, including original shipping, at your choice.

This applies whether or not the product has been opened. A defect is a defect.

VITALITY DILATOR WARRANTY

The Vitality Dilator carries a 1 year manufacturer's warranty against defects in materials and workmanship. Contact hello@vee-ology.com with your order number to make a claim.

HOW TO START A RETURN

1. Email hello@vee-ology.com with your order number and reason for return.
2. Wait for return authorization before shipping anything back. Returns sent without authorization may not be processed.
3. Ship using the method provided.

REFUND TIMING

Once we receive and inspect your return, we will email you to confirm approval or explain why the item did not qualify. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.

NOT REFUNDABLE

Opened products, except where defective or damaged
Gift cards
Items marked final sale
Original shipping charges on non-defective returns
Customs duties and import taxes on